Last updated: December 2024
1. Introduction
These Terms and Conditions (“Terms”) govern your use of Jack’s Repairs services and website. By using our services, you agree to these Terms.
2. Our Services
2.1 What We Do
Jack’s Repairs provides comprehensive device repair services including:
- Mobile phone and smartphone repairs (all brands)
- Tablet and iPad screen and hardware repairs
- Laptop repairs and performance optimization
- Desktop computer repairs and upgrades
- Software troubleshooting and virus removal
- Device purchasing and trade-in services
2.2 Service Standards
We are committed to providing:
- Transparent pricing – No hidden costs or surprise charges
- Quality repairs – High-standard workmanship with proper testing
- Fast turnaround – Same-day repairs available for most common issues
- Professional service – Experienced technicians using proper tools
- Clear communication – Regular updates on repair progress
2.3 Free Services
We provide these services at no charge:
- Initial device assessment and diagnosis
- Repair quotations and time estimates
- Device function testing after repair
- Basic cleaning and maintenance during repair
3. Booking and Appointments
3.1 Booking Process
Repair bookings can be made through our online booking system or by contacting us directly. Your appointment is confirmed once booked.
3.2 Diagnosis and Quotes
All devices require diagnosis before repair. We provide a free assessment and quote before any work begins. You are under no obligation to proceed with the repair.
3.3 Express Service Deposits
Our Express Service guarantees same/next day repairs and requires a £20 deposit to:
- Secure your priority appointment slot
- Cover parts ordering for your specific device model
- Ensure parts are ready for your appointment
The deposit is deducted from your final repair cost. Standard bookings (for common repairs with parts in stock) require no deposit.
3.4 Appointment Policy
Express Service deposits are non-refundable if you miss your appointment without 24 hours notice. For standard appointments, please contact us as soon as possible if you cannot attend.
4. Pricing and Payment
4.1 Estimates
All repair estimates are provided after device assessment. Final costs may vary based on the actual condition of your device and parts required.
4.2 Payment Methods
We accept payment by:
- Credit/Debit cards (via Square)
- Apple Pay and Google Pay
- Cash (in-store)
Express Service deposits must be paid by card online.
4.3 Payment Terms
Full payment is due upon completion of repairs unless alternative arrangements have been agreed in writing.
5. Warranties and Guarantees
5.1 Our Warranty Promise
We stand behind our work with a comprehensive warranty:
- 12‑month warranty on parts and labor for most repairs
- 6-month warranty on battery replacements
- 3-month warranty on liquid damage repairs
- 30-day warranty on software-only services
5.2 Warranty Coverage
Our warranty covers defects in parts and workmanship. If a repair fails due to our error, we will re-repair at no charge or provide a full refund.
5.3 Warranty Exclusions
The warranty does not cover:
- Physical damage occurring after repair completion
- Water damage or liquid ingress after repair
- Damage caused by misuse, neglect, or accidents
- Normal wear and tear of components
- Software issues unrelated to the repair performed
- Damage from third-party repairs or modifications
- Cosmetic wear on replacement parts
5.4 Warranty Claims
To claim warranty service, contact us with your original repair receipt. We may require the device for inspection before authorizing warranty work.
6. Data and Privacy
6.1 Data Backup
You are responsible for backing up your data before repair. We are not liable for any data loss during the repair process.
6.2 Data Protection
We handle your personal data in accordance with our Privacy Policy and UK GDPR requirements.
7. Liability
7.1 Limitation of Liability
Our total liability to you is limited to the cost of the repair service provided. We are not liable for:
- Consequential or indirect losses
- Loss of data, profits, or business
- Costs exceeding the repair charge
7.2 Risk Assessment
We will inform you if a repair carries unusual risks to your device. By proceeding, you accept these risks.
8. Device Collection
8.1 Collection Period
Repaired devices must be collected within 30 days of completion notification. After this period, storage charges may apply.
8.2 Uncollected Devices After 30 Days
If you don’t collect your device within 30 days of notification:
- We may dispose of the device without written notice
- Disposal proceeds used to offset unpaid charges
- You remain liable for any remaining balance
8.3 Legal Procedures
All disposal procedures follow appropriate legal requirements. We retain records of disposal for legal compliance purposes.
9. Cancellation Rights
9.1 Consumer Rights
As a consumer, you have the right to cancel your booking within 14 days of making it, provided work has not commenced.
9.2 Cancellation Process
To cancel, contact us in writing at info@repaircenter.co.uk or call 01768 899 278.
10. Business Customers
Additional terms may apply to business customers. These will be agreed separately and confirmed in writing.
11. Force Majeure
We are not liable for delays or failures caused by circumstances beyond our reasonable control, including but not limited to acts of God, government actions, pandemics, or supply chain disruptions.
12. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Consumer Rights
These Terms do not affect your statutory rights as a consumer under UK law. If you are a consumer, you have legal rights in relation to services that are faulty or not as described.
14. Device Condition and Repair Limitations
14.1 Pre-Existing Damage
We will assess your device condition before repair. Any pre-existing damage will be documented and may affect repair options or warranty coverage.
14.2 Accidental Damage Risk
Some repairs carry inherent risks of accidental damage. We will inform you of these risks before proceeding. By authorizing repair, you accept these risks.
14.3 Cosmetic Considerations
Minor cosmetic variations may occur during repair (scratches, color matching). These do not affect functionality and are not covered under warranty.
15. What We Don’t Cover
15.1 Excluded Services
- Data recovery from severely damaged devices
- Repairs requiring manufacturer-only tools or parts
- Devices with security locks we cannot bypass legally
- Antique or obsolete devices without available parts
15.2 Non-Refundable Services
Diagnostic fees are non-refundable once assessment has begun, even if you choose not to proceed with repair.
16. Dispute Resolution
16.1 Our Commitment
We are committed to resolving any disputes fairly and promptly. Most issues can be resolved through direct communication.
16.2 Complaint Process
If you’re not satisfied with our service:
- Contact us directly to discuss the issue
- We will investigate and respond within 14 days
- If unresolved, you may contact Trading Standards or seek independent mediation
16.3 Alternative Dispute Resolution
For unresolved disputes, you may use the EU Online Dispute Resolution platform or contact Citizens Advice for guidance.
17. Waterproof Device Limitations
Devices advertised as waterproof may lose this protection after repair due to:
- Adhesive seal disruption during opening
- Aftermarket parts with different specifications
- Technical limitations of repair process
We cannot guarantee waterproof integrity post-repair.
18. Mail-In Service Terms
18.1 Shipping Responsibility
You are responsible for secure packaging and insurance for devices sent to us. We recommend tracked, insured shipping.
18.2 Return Shipping
Return shipping costs are included in repair charges over £50. For repairs under £50, return shipping charges apply.
19. Parts and Components
19.1 Part Quality
We use high-quality replacement parts, which may be original, compatible, or refurbished depending on availability and cost considerations.
19.2 Part Warranty
Replacement parts are covered under our repair warranty. Original removed parts become our property unless specifically requested for return.
20. Changes to Terms
We may update these Terms from time to time. Updated Terms will be posted on our website with the revision date. Continued use of our services constitutes acceptance of updated Terms.
21. Severability and Entire Agreement
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect. These Terms constitute the entire agreement between you and Jack’s Repairs regarding our services.
📞 Questions About These Terms?
If you have questions about these Terms, we’re here to help:
- Email: info@repaircenter.co.uk
- Phone: 01768 899 278
- Address: 38 Middlegate, Penrith, CA11 7PT
- Hours: Mon-Fri: 9:30am-5pm, Sat: 9am-2pm, Sun: Closed
16. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
17. Entire Agreement
These Terms constitute the entire agreement between you and Jack’s Repairs regarding our services, superseding any prior agreements or understandings.